Welcome to Laila Brunch Ltd (“Laila Brunch”, “we”, “us”, “our”).
This page explains how we handle your personal data and the terms that govern your use of our website and related services.
1. Privacy Notice
1.1 Introduction
This Privacy Notice (“Notice”) explains how we collect, use, and protect your personal data when you use our website (the “Website”).
It covers data provided when you sign up for newsletters, make a booking, order food, purchase a gift card, or contact us through our forms.
Laila Brunch Ltd is registered with the Information Commissioner’s Office (ICO).
Our Website is not intended for children, and we do not knowingly collect data from anyone under 18.
📍 Registered Office:
Laila Brunch Ltd, 1 Antigua Street Edinburgh, London, EH1 3NH
Unless otherwise stated, Laila Brunch Ltd acts as the data controller for your personal data.
1.2 Purpose of This Notice
This Notice describes how we collect, use, store, and protect your data and should be read with any service-specific policies (e.g. online booking platforms or delivery partners).
1.3 Contact & Complaints
For any data protection concerns or to exercise your rights, please contact:
- 📧 eat@laila-edinburgh.co.uk
- 📞 +44 131-556-8337
- 📍 Laila Brunch Ltd – 1 Antigua Street, Edinburgh, Lothian, United Kingdom, EH1 3NH
If you are unsatisfied with our response, you have the right to contact the Information Commissioner’s Office (ICO) via www.ico.org.uk.
1.4 Data We Collect
We may collect the following types of personal data:
- Identity Data: name, title
- Contact Data: address, email, telephone
- Financial Data: payment and billing information
- Transaction Data: order and booking details
- Profile Data: preferences, history, and feedback
- Technical Data: IP address, browser type, device info, cookies
- Marketing Data: subscription and communication preferences
We do not collect special category data (e.g. health, ethnicity, or religion).
1.5 How We Collect Data
We collect data via:
- Direct interactions (bookings, purchases, forms)
- Automated tracking (cookies, analytics)
- Third-party services (e.g. Google Analytics, delivery or payment processors)
See our Cookie Policy for more details.
1.6 How We Use Your Data
We use your data to:
- Process reservations, orders, and payments
- Communicate with you about your booking or enquiry
- Send promotions (if you’ve opted in)
- Improve our Website and services
- Comply with legal obligations
Legal bases: performance of contract, legitimate interest, legal obligation, or consent.
1.7 Marketing
You may receive marketing messages if you’ve opted in or previously interacted with us. You can unsubscribe at any time via email or by contacting privacy@lailabrunch.com. We do not sell or share your data with third parties for their own marketing.
1.8 Sharing and Transfers
We may share your data with:
- Service providers (IT, payments, bookings, delivery)
- Professional advisers (legal, accounting)
- Regulatory authorities, as required by law
- Successors in case of a business sale or restructuring
If data is transferred outside the UK, we ensure it is adequately protected under UK GDPR.
1.9 Data Security
We apply technical and organisational safeguards to prevent unauthorised access, misuse, or loss of your data. Access is restricted to authorised personnel only.
1.10 Retention
We retain your data only for as long as necessary to meet the purpose of collection or legal requirements. Inactive user data is normally deleted after 6 months of inactivity.
1.11 Your Rights
Under UK data protection law, you have the right to:
- Access, correct, or delete your personal data
- Object to or restrict processing
- Withdraw consent (where applicable)
- Request data portability
To exercise these rights, contact eat@laila-edinburgh.co.uk.
2. Terms of Service
2.1 Acceptance of Terms
By accessing or using this Website, you agree to be bound by these Terms of Service (“Terms”). If you do not agree, you must not use the Website.
2.2 Service Overview
Laila Brunch provides restaurant booking services, food ordering, gift card purchases, and promotional content through this Website. We reserve the right to modify or withdraw any service without prior notice.
2.3 User Responsibilities
You agree to:
- Provide accurate, complete information when making a booking or purchase.
- Use this Website only for lawful purposes.
- Not attempt to disrupt, hack, or misuse our systems.
We may suspend or terminate access for users who breach these Terms.
2.4 Orders and Payments
When placing an order or booking:
- Prices include applicable taxes unless stated otherwise.
- Payment must be completed using approved payment providers.
- Bookings or orders may be cancelled or refused where fraudulent or incorrect information is provided.
Refunds are processed in accordance with our Cancellation & Refund Policy.
2.5 Intellectual Property
All Website content — including text, images, graphics, and branding — is the property of Laila Brunch Ltd or licensed third parties.
You may not reproduce, distribute, or modify any material without written consent.
2.6 Third-Party Links
Our Website may contain links to third-party platforms (e.g. delivery apps, social media). We are not responsible for the content, privacy, or operation of these external sites.
2.7 Limitation of Liability
To the extent permitted by law:
- We are not liable for any loss or damage resulting from Website use, interruptions, or reliance on its content.
- Nothing in these Terms limits liability for fraud, death, or personal injury caused by negligence.
2.8 Indemnity
You agree to indemnify and hold harmless Laila Brunch Ltd, its officers, and employees from any claims, damages, or expenses arising from your use of the Website or breach of these Terms.
2.9 Termination
We may restrict or terminate your access to the Website at any time, without notice, if we reasonably believe you have violated these Terms or applicable laws.
2.10 Governing Law
These Terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
3. Changes to This Policy
We may update these Terms or this Privacy Notice from time to time. Changes will be published on this page with the effective date clearly stated. Your continued use of the Website constitutes acceptance of any updates.
📅 Effective Date:
📍 Laila Brunch Ltd – 1 Antigua Street, Edinburgh, Lothian, United Kingdom, EH1 3NH