At Laila, we believe in recognising and rewarding our team for the incredible service they deliver each day.
A discretionary service charge is added to all guest bills, allowing customers to show appreciation for the care and attention provided by our staff.
This charge is shared fairly among the entire team—including front-of-house and kitchen staff—to reflect the collective effort that goes into every guest’s experience.
In line with the Allocation of Tips Act 2023, 100% of the service charge is distributed to our team members through a transparent system, ensuring everyone is rewarded for their hard work and dedication.